How to Choose a Ticketing System
A step-by-step guide to help you choose a new technology partner for all your ticketing, marketing, fundraising, and CRM needs
Choosing a new ticketing system is a big decision. Luckily, it's not one you should have to take more than once or a few times in your career. And because we've been through the process hundreds of times, we're here to make it as easy as possible for you and your team.
Four steps to a great decision
Find your starting line:
What's your experience now?
What is success?
Define what you're looking for
Explore your options:
Compare features, support, and value
Check your progress:
Don't miss a step with our at-a-glance summary
“It’s not necessarily about replicating your current processes. You may find that providers can suggest new and efficient ways of working and cut down on any time-wasting processes.”
Nick Kime
Digital Culture Network
Find your starting line
Before you can take the first step on a journey,
you need to understand where you’re coming
from. Talk to colleagues and audiences to
understand what they love, what they rely on,
and what they’d love to improve.
What is sucess?
It’s tempting to start with a list of features
just like the ones you rely on now - but by
focussing instead on strategic success, you
could discover innovative solutions that your
current system doesn’t offer, or you’re not
making use of yet.
Explore your options
Look at the various options available to you,
and understand how each of them will work
with you to provide the features, support and
value you need to achieve your objectives.