Let's Make It Official

WHAT'S INCLUDED

Your service charge includes everything you need to get the most out of working with Spektrix

• Technology

  • A fully cloud based system, including cloud service, maintenance and continuous upgrades
  • Access to all tools in the Spektrix system
  • Access to all new features, as soon as they're released
  • License to a fully integrated premium email marketing tool, Dotdigital, offering advanced personalization, automated campaigns, pre-built templates, and unlimited email sends
  • A ready-built purchase pathway through our white label site, Spektrix Link - with options to move to a fully integrated site at any time in the future
  • Unlimited users

• Services

  • Implementation project management
    Led by our expert project management team, this includes shadowing, process review, system set up and process mapping, hardware setup, access to integration specialists where required, data migration and pre- and post-go live training.
  • Data migration from Theatre Manager, and any connected systems, to Spektrix
    Led by our team of data migration engineers, this is managed as part of the implementation project.
  • Expert support, training and consultancy
    Our team of client success specialists provides day to day support, training and consultancy by phone, online and in person.
  • 24/7 access to the Spektrix Support Centre
    Our online Support Centre provides written and video guidance to support your team in making the best use of our technology, at all times.
  • Bespoke consultative support projects and training
    Work closely with one or more of our consultants on consultative projects or training sessions bespoke to your organization.
  • Seating plans and crucial financial reports built on your behalf in advance of go live

• Community

  • Access to and support for all system integrations including Google Analytics 4 and Google Tag Manager
  • Year-round program of Spektrix events and workshops
  • Access to our API, support team and resources for all your partners to integrate with Spektrix
  • Access to our Partner Directory and community of other suppliers, experts and peer organizations who can help you achieve your goals

• Payment processing

  • Integrated payment gateway and processing through Spektrix Payments, powered by Adyen
  • Support for Visa, Mastercard, American Express, Diners Club, JCB, and Discover
  • Chip readers with tap to pay
  • Unlimited refund window
  • Daily payouts
  • Stored card tokens, updated for expired or lost cards
  • Adyen Revenue Protect advanced Fraud Protection
  • Access to Merchant Portal for reporting and more
  • ApplePay and Google Wallet payments

• What's not included

  A small number of costs are excluded from your service charge, giving you the flexibility to scale your technology, website and hardware budgets to meet your organization's needs over time.

  • Card processing fees and chargebacks, which are added to your service charge as a percentage of each transaction
    
  • API or iframe-based web integrations, charged by your web developer
    We'll get you up and running with our white label purchase pathway, Spektrix Link, at no additional cost. If in the future you'd like to work with a web develop to create more customized online journeys, we'll provide full support and documentation to help web developers complete this integration, along with ready-made iframes and web components, an administrator interface to configure your system to match your brand, and an API to power rich web applications.
    
  • Additional hardware (Ticket printers, scanners, etc)
    Spektrix works on any reasonably up to date computer with an internet connection, as well as on Android tablets. Often your existing ticket office hardware will work with Spektrix, but if that's not the case then we can help you select from a choice of Spektrix-friendly options.
    
  • Any optional partner solutions listed in the Spektrix Partner Directory
    We provide open and free access to our API to developers who want to integrate their products with Spektrix. We also provide support and documentation to help them complete any integrations using our existing API and integration tools.